Shipping & Delivery Policy

All purchases are digital: access to online courses and learning paths, a paid membership, a certification exam attempt, or a downloadable credential or handout.

No physical goods are dispatched, so no shipping charges, courier tracking, or delivery addresses apply.

Access is granted automatically as soon as payment is confirmed by our payment provider — normally within a few seconds, and in almost all cases within 30 minutes.

Where a bank or payment method settles asynchronously, confirmation can take longer. Access is granted as soon as we receive the confirmation.

A confirmation email is sent to the address on your account once the purchase completes.

Sign in with the account used at purchase. Purchased courses, memberships and exam attempts appear in your dashboard and library — there is nothing to download or install to begin.

Credentials and handouts generated for you can be downloaded from your account at any time while it remains active.

First, sign out and back in — access is tied to the account that made the purchase, and using a different email is the most common cause.

If it still does not appear, email hello@healthatoms.com from your account email with the payment reference. We aim to respond within one business day and to restore access as soon as we have verified the payment.

If we cannot deliver what you paid for, you are entitled to a refund under our Refund Policy.

Digital access is available worldwide wherever our services may lawfully be offered. Some content is region-specific in emphasis, but nothing is withheld by country.